Refund and cancellation

Scope of this policy

This policy applies to paid services from Compute Linkhub Trade Marketing: launch floor systems, display build briefs, trade promo staging, field merch training, and related store-walk or briefing work agreed in writing. This website does not sell products for delivery or run online checkout; refunds relate only to service fees invoiced offline.

Eligibility

Refund eligibility depends on how much of the agreed work has started and whether third-party costs (printing, fabrication deposits, travel booked for store clusters) have already been incurred on your behalf.

Timeframe to request a refund

Submit refund or cancellation requests in writing to hello@compute-linkhub.digital within 14 days of the invoice date or before the first scheduled store walk or training session—whichever comes first—unless your written scope states a different window.

Full refunds

A full refund of fees paid is available if we have not started work and no third-party costs have been committed. “Started work” includes drafting planograms, display briefs, training materials, or conducting a booked store walk.

Partial refunds

If work has begun but deliverables are incomplete, we may refund the unused portion of the fee after deducting time already spent at the rates in the scope, plus non-recoverable third-party costs. You receive any completed drafts already produced for the launch.

Non-refundable items

• Fabrication or print deposits paid to suppliers for temporary units or POS materials once ordered with your approval.
• Travel and on-site costs already incurred for confirmed Bangkok or regional store visits.
• Completed training sessions and delivered final briefs.

Deposits

Projects may require a deposit to reserve fieldwork dates or to fund supplier deposits. Deposits are credited toward the final fee. Unused deposit balances follow the full/partial rules above. Supplier deposits passed through at cost are non-refundable once the supplier has been instructed.

Cancellation by you

Cancel in writing. If you cancel more than 7 days before a scheduled store walk or training, fees for that session may be refunded or credited minus preparation time already spent. Cancellations inside 7 days may forfeit the session fee if we cannot reasonably reassign the slot.

Rescheduling

You may reschedule a store walk or training once at no charge with at least 5 business days’ notice. Later reschedules may incur a reasonable administrative fee stated in the scope. Retailer access changes outside anyone’s control are handled in good faith without penalty.

No-shows

If your team does not attend a confirmed training or briefing without notice, the session fee is non-refundable. We will offer one makeup date subject to availability within 30 days.

Work already started

Once drafting or fieldwork has started, cancellation converts to a partial settlement as described above. We stop further work upon written cancellation confirmation.

Purchased materials

POS materials, sample units, or print runs purchased for your launch remain your property once paid. We cannot refund materials already produced to your approved artwork.

Refund process and timing

Email hello@compute-linkhub.digital with your invoice number and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original payment method (typically bank transfer) within 14 business days after approval.

Exceptions

If we cancel a service for reasons under our control (for example illness preventing coverage with no substitute), you may choose a full refund of unused fees or a reschedule at no extra cost. Force majeure events (severe flooding, sudden retailer lockdowns) are handled by rescheduling first; if rescheduling is impossible within 60 days, unused fees are refunded.

Contact

Refund requests: hello@compute-linkhub.digital, +66 2 2222278, 4 Mitraphan Road, Pomprap, Bangkok, 30432, Thailand.